Sourcing a rare bottle after stock error

I ordered a rare whisky 2 days before lockdown. The website indicated that it was in stock and I also conformed such over the phone with NM. A few says ago I received an email saying they don't have the bottle in stock. I emailed indicating that I was upset as I ensured the availability beforehand. The CEO Charles responded that they would look into it. This morning I received a call from Kaley apologizing for the issue (as this alcohol ban has impacted their stock taking processes). She however went the extra mile and sourced a bottle for me from a rep.

Thanks for the service NM! Hope you sort out you stock issues and that the alcohol ban is lifted soon!