1 reviews | Active since Feb 2014
shocking service
i had my daughters bat mitzvah on Sun 25th Jan, for which i ordered drinks and a bar service for my 150 geusts. No bar service arrived, so i had tostand serving my geusts at a function that was costing me +- R50 000:00. On Monday after calling to complain, i was sent an apology gift, which could never redeem the embarrassment and loss of joy. It is now Thursday and they have not collected the remainder of the drinks/ glasses etc, as a result the Shul that i have belonged to for 10 years has now become a place that i can no longer show my face. So not only was i totally embarrassed at my daughter coming of age, i can now look forward to being a pariah in the comunity thzt i once called family all because of total disregard from Norman goodfellows staff, thanks for nothing
Dear Paola
Thank you for taking my call this morning and for the comprehensive discussion that we had. As I said to you, I am mortified at the level of service that you received from us for your function. It is embarrassing for me as an owner of Norman Goodfellows to hear of this and it is something which I take very personally. Norman Goodfellows is distinguished in the industry by our commitment to excellent service. We have built our reputation of unrivalled service over 40 years. As mentioned, I cannot apologise enough on behalf of Norman Goodfellows although I know that this cannot resolve the stress and embarrassment that you went through.
Thank you for the very amicable conclusion to our telephone conversation and for you agreeing to use NG in the future.
Kind regards
Charles Kramer
Dear Paola
Thank you for taking my call this morning and for the comprehensive discussion that we had. As I said to you, I am mortified at the level of service that you received from us for your function. It is embarrassing for me as an owner of Norman Goodfellows to hear of this and it is something which I take very personally. Norman Goodfellows is distinguished in the industry by our commitment to excellent service. We have built our reputation of unrivalled service over 40 years. As mentioned, I cannot apologise enough on behalf of Norman Goodfellows although I know that this cannot resolve the stress and embarrassment that you went through.
Thank you for the very amicable conclusion to our telephone conversation and for you agreeing to use NG in the future.
Kind regards
Charles Kramer