Norman Goodfellows giving me run around

My order was placed on 26 May2020 and I have not yet received it till this day,each time I finally get ahold of them they give me different dates,they promised last week Thursday and that didn’t happen,when you send DMs in their Instagram the response is computer generated,I’m not quite sure what to do after this. I’m even scared of asking for a refund because I might get my money this time in 2021