I should’ve went to the store

I’m not happy at all with the service, at first I understood that it was because of everything that was going on lockdown and everything. I ordered my alcohol on the 1/2 June and I received an email that it will be dispatched after the 15 I made a call on the 17 they told me they will be receiving stock on the 18 so my order will be dispatched for delivery on the 24th, so that Monday the 22nd called again an agent reassured me that yess it’s scheduled for delivery on Wednesday...today it’s Wednesday I called again agent told me not to worry they deliver till late at night and she sounded like she’s just saying it to get me off the phone and while we were talking on the phone she was busy speaking with her friend so she told me yes it’s out for delivery today okay I hanged up and I remembered that I should’ve asked for a tracking number I called the same number and asked for way bill she transferred me to illovo without saying anything to me then I spoke to a new agent gave her my order number she told me that the order still says unfulfilled on her side she’s gonna call the person who said to me that my order will be dispatched on Wednesday who is Charlene and get back to me....she calls me back to tell me Noo it’s not dispatched I’m scheduling it for it tomorrow soo I have been patient only for Charlene in Randburg to not process my order and other Agents to lie to mee? I’m disgusted cause I myself work in customer service but this...I have no words