Gift selections a total farce and extremely poor service

I ordered a wine gift selection to be delivered to UK. First problem was that the website had the wrong prices. When I ordered the new price was shown but I went ahead with the order. Next problem was that the order never arrived after the 7-10 days I was quoted. I then found out that the delivery was being made from a warehouse in Germany. When I eventually got a notification of the delivery (well overdue) I arranged to have the delivery on another day when the recipients would be back home. They delivered it the day before they were supposed to and left it with a neighbour. Totally unacceptable. I then asked the recipient what wines were delivered and only 2 of the bottles were as ordered. Nowhere do they say that wines will be substituted. Their international delivery is basically a ****. Everything was wrong from the start and when I complained and asked for an explanation I was sent an automatic reply providing their shop opening hours and then silence. It would have been easier contacting a wine merchant in UK and ordering SA wines.