Do not order online from Norman Goodfellows- you will regret it!

I ordered two bottles of whiskey during lockdown which were promptly delivered once allowed. One of the bottles was not the one I ordered. I immediately notified them. It has been over a week since and after numerous follow ups with Noleen, Richard and Zelda of Norman Goodfellows, I still have not been given any feedback. I have always ordered whiskey from Makro and have never had a problem before. I now have to go the long and arduous route of lodging a complaint with the consumer commission. Once this is sorted out, I am going to lay bare all the details of my terrible experience on all the whiskey forums and social media that target whiskey *****s so that others are not left in the same boat. It is pathetic that online orders can be messed up and that the stores have such disdain for their customers.