Damaged Brand

Placed an online order on the 27th May, expecting the order to be delayed due to potentially high volumes. They even stated on their site that they had delays but deliveries would happen this week (8th June). I was surprised to receive a notification of a partial order being shipped, clicked the link to DHL but the tracking number is invalid, according to their site the partial order has been fulfilled on the 4th June, yet I have received nothing. I called (8th June) and was guaranteed a return call once they had called up my order number, 24 hours latter, still no call back and no one answering when I tried calling again. Norman Goodfellows has now temporarily close online orders, due to high demand, to fulfill the current order, please give your customers the courtesy of answering your phones and updating them on their orders. This is damaging your brand.