Wonga Account Nightmare

My husband has been paying his wonga loan via his debt counseling provider for over 2 years without fail. He has been harassed by these attorneys to a point where he does not answer their calls anymore. He has asked them on 4 occasions to provide an email address in order to send the info to show the payments and balance in order to update their records. No email has been provided to date. Everytime he is called he must sing the same song. If wonga has changed service providers to recover money that's not my husbands problem. Norman should have up to date records. My husband is responsible to pay his debt counseling provider on time not do Norman attorneys job! They are shocking. I've never witnessed such disfunction and chaos whereby nobody knows anything let alone send AN Email to somebody who is trying to do their job for them. Wonga should also be held responsible for the ******* admin handed over to Norman attorneys. This is ridiculous! Sloppy! The worse part is Norman attorney *********** staff who don't listen and don't want to apply themselves. Absolutely pathetic service!