Why bother calling?

I get this wonderful message threatening me (thanks for that) and so I call in as I know nothing about the message. I give my id, I give my ref number you sent, I give my cell number and get told NO idea what its about call cape town and ask them... Great service there. So I call cape town, nope can't help cause systems aren't working. <br> So eventually find out its a silly Edgars account, so I ask for a statement and guess what NO statement. So please explain to me how you would like me to sort this out when for a legal company your staff aren't all with it there? <br> <br> So I made a random payment today because I don't know what is owed cause no one seems willing to assist. I have emailed edgars as well to express my disgust in lack of efficiency by your company. And will therefor make another random payment this weekend. <br> <br> Thanks for not providing any customer service, I appreciate the lack of help received.