MD
Monique D

1 reviews | Active since Feb 2015

22 Sept 2015, 19:28

what the ****

Good day, <br> <br> Please explain to me why I am being called 5 times a day at R19 per call???!? What the ****?!?<br> <br> This was supposed to be addressed in July and was ignored<br> On 06 Jul 2015 3:59 PM, wrote:<br> <br> Good day, Ingrid<br> <br> I would prefer that this matter be handled via email as I want everything in writing.<br> <br> My HomeChoice reference number is: and my ID number: <br> <br> I have made a payment arrangement of R100.00 per month as I'm unemployed. <br> <br> I DO NOT want to receive any calls as a reminder to make payment as I am well aware of my obligation to do so, especially since I am being charged for these daily calls.<br> <br> Please note that I have also recently had a baby and its quite a disturbance to receive unnecessary calls when taking care of her. <br> <br> A payment will be made after the 25th of each month of R100. <br> <br> 1. Stop all calls to me with immediate effect.<br> 2. Please place a note on the system of the same as well as my arrangement.<br> <br> You will be notified should my employment status change. <br> <br> Thank you,<br> <br> I want feedback and all these call charges credited to my homechoice account or I'm taking this ****ing further!!!

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply23 Sept 2015, 07:39
Official
Hello Mony323,

Our apologies for the inconvenience you've experienced.

Your comments have been forwarded to the Customer Service Department who will respond directly to you.

Kind regards

The Admin Team