KM
KGOKGORU M
1 reviews | Active since Aug 2016
24 Nov 2021, 10:55
WANT TO SETTLE/RUDE AGENT
Guys i just got off the call with the most rude call centre agent. Please give that man an award for being very arrogant, rude & unprofessional. All i asked was i want to settle, do you guys still have my account? He went on a another way telling me how I can complain and etc...
The agent name is Sifiso we spoke at 10h52 on the 24 November 2021.
Please try and training your agents.
Can someone please help with settlement if your guys still have the account?
Helpful (0)
Replies (3)0
Replies (3)
Norman Bissett & Associates Group's replyOfficial
24 Nov 2021, 13:36 Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ilhaam Joubert
Customer Care Team
Norman Bissett & Associates Group's reply24 Nov 2021, 13:36
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ilhaam Joubert
Customer Care Team
KM
KGOKGORU M's updateReviewer Update
24 Nov 2021, 13:56Good day guys,
I just spoke to Siyabulela Mambane. Very professional and willing to help. Thats how you treat a client. Thank you
I just spoke to Siyabulela Mambane. Very professional and willing to help. Thats how you treat a client. Thank you
KM
KGOKGORU M's update24 Nov 2021, 13:56
Reviewer Update
Good day guys,
I just spoke to Siyabulela Mambane. Very professional and willing to help. Thats how you treat a client. Thank you
I just spoke to Siyabulela Mambane. Very professional and willing to help. Thats how you treat a client. Thank you
Norman Bissett & Associates Group's replyOfficial
25 Nov 2021, 12:22Good day
Thank you for the good feedback
Kind regards
Ilhaam Joubert
Customer Care
Thank you for the good feedback
Kind regards
Ilhaam Joubert
Customer Care
Norman Bissett & Associates Group's reply25 Nov 2021, 12:22
Official
Good day
Thank you for the good feedback
Kind regards
Ilhaam Joubert
Customer Care
Thank you for the good feedback
Kind regards
Ilhaam Joubert
Customer Care