Vodacom Account still shows as unpaid

I paid up my account on 2018/09/13 I received a paid-up letter 2 months later from NBA... However, I have been trying to get my credit profile updated as with the bureau since then. I logged a request and I was informed that Vodacom disputes the fact that the account was settled

I have been trying to get this matter resolved with Vodacom themselves but they do not have my number or my details on record it seems as though everything was deleted.

I would like for someone to contact me and rectify this because 7 Months later I'm still sitting with the same issue, why does not resolve this since they received the money Unless NBA did not pay Vodacom

Kind regards