OD
ONGEZWA D

1 reviews | Active since May 2018

30 May 2018, 11:26

VERY UNPROFESSIONAL, RUDE AND *********** CONSULTANTS. ONLY GOOD AT HARASSING PEOPLE ON THE PHONE BUT NEVER LISTENS TO WHAT IS SAID ON THE OTHER SIDE OF THE LINE. PLEASE TAKE THEM TO CUSTOMER SERVICE & COMMUNICATION S****S TRAINING.

Very unprofessional and rude consultants. Calling me 5 times and day and acting like small kids with tantrum fits will not make me pay an account that I feel has been overcharged and I need more clarity on how you got to that closing balance. No one will take these consultants seriously if they behave like a bunch of drunk kids in a park. THEY ARE SO UNPROFESSIONAL.

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Replies (3)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply01 Jun 2018, 11:59
Official

Thank you for raising your and concerns with us.

The matter has been escalated to the relevant department and will be resolved.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,

Customer Care Team

OD
ONGEZWA D's update27 Jun 2018, 14:18
Reviewer Update
I STILL HAVE A PENDING QUERY ABOUT AN AMOUNT OF R1685 THAT I PAID LAST YEAR FOR MY VODACOM ACCOUNT THAT WAS ''HANDED'' OVER TO YOUR COMPANY FOR COLLECTIONS. ACCORDING TO THE LADY THAT I SPOKE TO LAST YEAR IN JULY, THIS AMOUNT WAS MY SETTLEMENT AMOUNT. UNTIL TODAY VODACOM STILL SHOWS UNDER CREDIT BUREAU THAT I OWE THEM AND WHEN I TRACED THIS BACK TO NIMBLEGROUP, I WAS TOLD THAT I WAS ****MED BY AN EMPLOYEE OF YOUR COMPANY BECAUSE THE PAYMENT DOES NOT REFLECT ON SIDE. I HAVE THE EMAILS AND DOCUMENTS TO PROVE ALL OF THIS, BUT THE MATTER HAS NOT BEEN RESOLVED. WHAT **** PACKED BUSINESS IS THIS NIMBLE GROUP, WHERE INNOCENT PEOPLE ARE BEING MILKED OF THEIR HARD EARNED MONEY? YET YOU CALL IT A LAW COMPANY...I WILL NOT REST UNTIL I EXPOSE PEOPLE LIKE THE EMPLOYEE THAT YOU ARE TRYING TO COVER UP AND COMPANIES WHO SWEEP ***** AND THEFT UNDER THE CARPET.
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply28 Jun 2018, 09:39
Official

Dear Ms DADA,

Our ***

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been closed as settlement satisfied.

The request for your bureau update was send to the relevant department .

Should you require any additional assistance with anything else, please direct all for our attention.

Regards

Ghaironessa Mosaval

Customer Care Team