Unhappy Customer

On the 30th of November I made a payment via Payat to my cell c account, I kept checking the account and the payment was not reflecting. I contacted Payat and they requested the transaction ID number. Upon investigating they found the payment went to a wrong account number, I switched the last 2 digits on the account number. They advised that I need to call Norman Bissett and ask them to allocate the funds to the correct account. I called, explained and they requested proof. I called Capitec and asked them for proof of that payment, they advised that they can't provide proof seeing that it was an online transaction not a transfer payment. They advised I should use bank statement as proof. I spoke to Amy-Leigh Kleinbooi and she said I can send the bank statement. I forwarded it and highlighted the transaction. She later called and said they cant assist me. I have also sent them the screen shot from Payat reflecting the payment but I'm not getting any help. I'm really disappointed because I am making an effort to pay my debt but Norman Bissett & Associates Group is failing me. How can I be happy about paying someone's debt, when all that happened was a mistake. We all make mistakes, I want that money on my account. As much as I'm struggling financially, I also want to be debt free. Please make sure this is resolved.