Trans union not updated for 2 years

account was paid off 2017 still not removed on trans union , my home loan application have been declined as it shows that I am in excess on my accounts.

after two years still account is not rectified

proof below

Our *** Your Ref: Woolworths / *** Date: 2017/08/25 In Re: RAYMOND MALULEKE // Woolworths Confirmation of Account Paid in Full We hereby confirm that according to our records and in accordance with instruction received from our client the below mentioned account is paid in full: Full names: RAYMOND MALULEKE Client name: Woolworths Client account number: *** Indebted Amount: R 5,821.23 Reference number: 8WFS54615 Date Account Paid: 2017/08/24

my contact details ***