They are a bunch of Untrained, Rude and Arrogant *****s

Norman Bisset and Associates are an arrogant, untrained and unhelpful idiots

I have had numerous problems with this *****ic company since they took over my account

1. Their staff is rude, arrogant, condescending and simply not trained to do their job at all!

I receive numerous sms's and emails to say " we have tried contacting you but were unable to get through please contact us", yet this is not even true, I have received numerous calls from the company but when I get through to a "consultant" they just hang up as I say hello OR the worst is they continue having a conversation with someone else why you are listening and saying hello then they hang up in your ear........ THIS IS THE RUDEST TREATMENT I HAVE EVER RECEIVED!!!

2. Calling back aids no help either!

When calling back all I get is a separate "consultant" answering the phone and hanging up on me or getting put on hold while they continue to have personal conversations or leave you on hold for 10+ minutes while they confirm who was helping me before i called back! that is bull****!

3. No Responsibility of staff or knowledge of who is in the management team

when calling back they refuse to tell me who helped me previously or pass me onto a manager or even know who the manager is, After just about breaking my phone in anger while calling back multiple times I finally find out that the "consultant" PRIMROSE was the rep who hung up on me and left me on the line to finish a personal conversation regarding family plans

4. No manager is EVER AVAILABLE WHEN NEEDED!

When persistently asking for a manager to speak too, i continuously get told numerous bull**** responses of "he's not in now" or " he's on Lunch" or "he's in a meeting" or "he will call you back", the manager I was meant to speak to was someone but the name of Sonny K, however, I don't believe he exists because he is never available when needed! and never calls me back when i get told that he will