Item: Norman Bissett & Associates Group
Rating: 1
Author: Marcel P

Norman Bissett & Associates Group's replyOfficial

30 Jul 2018, 15:11

Dear MARCEL DOMINIQUE ****SAMY

Our reference number: ***5

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.

Regards,

Rafieka Mohamed

Customer Care Agent

Norman Bissett & Associates Group's reply30 Jul 2018, 15:11

Official

Dear MARCEL DOMINIQUE ****SAMY

Our reference number: ***5

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.

Regards,

Rafieka Mohamed

Customer Care Agent

MP

Marcel P's updateReviewer Update

30 Jul 2018, 15:14

I look forward to your response However this remains pathetic service The records need to be updated with the credit bureau as of the settlement date in 2017 becuase this now is affecting my credit rating you need to tell me what the way forward is

MP

Marcel P's update30 Jul 2018, 15:14

Reviewer Update

I look forward to your response However this remains pathetic service The records need to be updated with the credit bureau as of the settlement date in 2017 becuase this now is affecting my credit rating you need to tell me what the way forward is

MP

Marcel P's updateReviewer Update

30 Jul 2018, 15:30

Good day Please dont try spin me a sob story this was settled in 2017 and Norman Bisset have neglected to send me a settlement letter i am not willing to wait 7 working days as this has been continuing for 1 year I require an answer within 3 days and i need my credit scoring updated as of the settlement date The following email i send will be to the Ombudsman Your Urgent assistance is required

MP

Marcel P's update30 Jul 2018, 15:30

Reviewer Update

Good day Please dont try spin me a sob story this was settled in 2017 and Norman Bisset have neglected to send me a settlement letter i am not willing to wait 7 working days as this has been continuing for 1 year I require an answer within 3 days and i need my credit scoring updated as of the settlement date The following email i send will be to the Ombudsman Your Urgent assistance is required

MP

Marcel P's updateReviewer Update

31 Jul 2018, 10:17

I have still not received a suitable response with regards to this account

MP

Marcel P's update31 Jul 2018, 10:17

Reviewer Update

I have still not received a suitable response with regards to this account

Norman Bissett & Associates Group's replyOfficial

31 Jul 2018, 10:53

Dear Mr ****samy

Our reference number: ***5

Please be advise that the account was handed over to Nimble for collection thus the Bureau update are being submitted by our client (Edcon)

This matter has been escalated to our Client as we may need to source additional information to provide an effective and efficient response.

Should you have any additional concerns, please include in your return email.

Regards,

Rafieka Mohamed

Customer Care Agent

Norman Bissett & Associates Group's reply31 Jul 2018, 10:53

Official

Dear Mr ****samy

Our reference number: ***5

Please be advise that the account was handed over to Nimble for collection thus the Bureau update are being submitted by our client (Edcon)

This matter has been escalated to our Client as we may need to source additional information to provide an effective and efficient response.

Should you have any additional concerns, please include in your return email.

Regards,

Rafieka Mohamed

Customer Care Agent

MP

Marcel P's updateReviewer Update

31 Jul 2018, 10:56

How can the account be handed over if it was settled in 2017

MP

Marcel P's update31 Jul 2018, 10:56

Reviewer Update

How can the account be handed over if it was settled in 2017

Terrible