STOP harassing my 70 year old Mother!

Reference No. APV24920

I am beyond livid that my Mother is still being harassed by these people! I am copying in my original review which, strangely, referenced a different Reference No. to the latest threatening e-mails received...

Original Ref. No. APV13391 My 70 year old Mother started receiving threatening emails regarding her Autopage Vodacom account which was cancelled over two years ago and the final bill was paid by DIRECT DEBIT! Surely any so-called outstanding amounts would have been taken by said DIRECT DEBIT by Vodacom at the time? How could extra debt have accrued since my Mother no longer lives in the country and the cell number has not been used since? Also, sending an email with just a cellphone number on it just screams of “****”!!! No answer when you call and no response to possibly **** email address. No details on what “outstanding” amount is made up of. Very poor service!

~ The latest emails do not mention what the so-called outstanding amount even is! They are claiming for costs of a device purchased, yet it was a phone that came with a two year contract and we were told when we cancelled the contract due to not being in the country anymore that it would be settled in full by the time the contract period ended. So please STOP harassing and threatening my 70 year old Mother! Otherwise send a detailed statement proving the supposed amount still due, despite all bills having been settled in full by Direct Debit! This is truly appalling service and treatment!