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1 reviews | Active since Jul 2011
08 Jan 2019, 19:27
Slow service delivery to settle the account FNB / ***
So, I have settled my account and was told via email. I need to wait for the person on leave to return after 4 weeks before my account can be closed and finalised. Yo, this must be a joke is this a one-man company in operation? By the number of phone calls and emails I received, I would assume they are proactive and get things done. Unfortunately, the case represents poor service delivery. And con only rates them a one star, as I feel good today. FNB you should look into this, as it effects you ledger account on the receivables, just saying.
Your Ref: FNB / ********** 474512
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Replies (3)0
Replies (3)
Norman Bissett & Associates Group's replyOfficial
09 Jan 2019, 09:27Dear MR WAYNE VAN ZYL
Our reference number: ***0
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Regards,
Rafieka Mohamed
Customer Care Team
Our reference number: ***0
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Regards,
Rafieka Mohamed
Customer Care Team
Norman Bissett & Associates Group's reply09 Jan 2019, 09:27
Official
Dear MR WAYNE VAN ZYL
Our reference number: ***0
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Regards,
Rafieka Mohamed
Customer Care Team
Our reference number: ***0
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Regards,
Rafieka Mohamed
Customer Care Team
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n/a n/a's updateReviewer Update
27 Jan 2019, 20:37No update since 8 Jan ?
nn
n/a n/a's update27 Jan 2019, 20:37
Reviewer Update
No update since 8 Jan ?
Norman Bissett & Associates Group's replyOfficial
28 Jan 2019, 08:58Dear MR WAYNE VAN ZYL
Thank you for raising your and concerns with us.
The matter has been escalated to the relevant department and will be resolved.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Thank you for raising your and concerns with us.
The matter has been escalated to the relevant department and will be resolved.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Norman Bissett & Associates Group's reply28 Jan 2019, 08:58
Official
Dear MR WAYNE VAN ZYL
Thank you for raising your and concerns with us.
The matter has been escalated to the relevant department and will be resolved.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Thank you for raising your and concerns with us.
The matter has been escalated to the relevant department and will be resolved.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***