PG
Pamela G

1 reviews | Active since Nov 2018

19 Nov 2018, 09:42

Shocking

***

I have received numerous emails from Norman Bissett and Associates stating that I owe money on my Vodacom account. Several phone calls and emails to Vodacom, I receive confirmation from Vodacom that is in untrue. Eventually receive confirmation from a manager Colin, that the demand was in error and that the account pertains to a Autopage account. Telephonic discussion and agreement that this is not the case and that I do not owe. Colin sends me an email to confirm that my account from Norman Bissett will be closed. I've copied Diederick on the email as well - no reply.

However I have requested official confirmation of this.

Surprising how many complaints relate to a similar issue with the company.

0
Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply19 Nov 2018, 11:31
Official
Dear MS PAMELA GIANNONE

Our reference number: APV15538

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention. 

Regards,
Jackie Julie
Customer Care Team