Settlement Letter

I took up the offer to settle my WesBank debt for a 55% discount. I paid the amount SMSed to me via EFT (I called your call centre first to verify that I could pay by EFT as the SMS states that I should pay at Shoprite and was told that I could).<br> <br> Payment was paid on the 20th of August with the amount stated on the SMS received on the 20th of August 2015 at 07:55. <br> <br> Proof of payment was emailed to [Email Removed] twice (on the 20th of August and the 25th of August) . I have called your call centre 3 times thereafter and was told someone will call me back to get details on where to send the settlement. I am still waiting for this call. <br> <br> I called again yesterday and asked to be transferred to the team responsible and waited for 45 minutes and there was no answer, this was at 8.45 am. <br> <br> Please advise urgently as a week has gone by since the payment has been made and the original email with proof of payment was sent.