settlement discount no response 2 weeks

bad service-im getting financiaassstance im struggling to get feedback regarding settlement discounts,i dont know hat is happening there and all my accounts are there,Lindiwe gave me incorrect calculations and answers i don't understand,how must i settle the accounts with all this lack of assistance,i spoke to Lindiwe she says my balance is 1982 50% discount is 500i was loat and she went qiite without assisting me with all accounts,my time is running out to settle my accounts um getting finance some where, should my tat end with them ill take all to credit omvuds for unfair service and plea a write off on all accounts