Running away from the original agreement.

About 5 months ago I received a call from Norman bissett call center agent she told I need to pay R472 for 37 months which the total was less than the actual amount that I was owing African Bank. I agreed on the arrangement and requested a letter from her stating how much I need to pay and for how long. She asked her supervisor/ manager to email it to me which was done immediately. I even asked for their account number in case I need to pay extra/ upfront and was it given to me via email.

Firstly my credit doubled and I queried with the manager since I had his email address, he told me that African Bank was suppose to close the account on their side since they sold it to them. Fair enough he promised me that it will be resolved within 21 days. But to my surprise when I wanted to pay upfront I was told that it will not reduce the amount on the agreement I made with the call center agent. Which means I have to pay them for 37 months not upfront.

I'm very disgusted by the fact that it's either I pay for 37 months or pay the full amount. When the account was handed over I wasn't working and now that I am working I'm not given a chance a close this debt as fast as possible and clear my name.

Why tell me to pay this amount but give me a different amount when I want to pay upfront. I have the agreement on email from Songeze.

What **** is this? Why are you going back on your agreement? What the difference between paying within a year and paying over 37 months. I'm VERY ANGRY about this. I feel **** to. This makes no sense to me.