DP
Daleen P

1 reviews | Active since May 2023

13 Jul 2023, 10:34

Rude & harrassing phone calls

I understand you need to collect the money but all I am asking and asked several times is too remove my work number!! I never gave this to you and I never gave permission for you to use it. My boss is furious as we are not allowed to receive personal calls. I requested to be phoned after 17:00. Your agent Cheryl has been phoning me non-stop at work. And when I told her that I am not in a position to make a payment she was really rude. I feel that she was really unprofessional and disrespectful. After receiving that rude call, I spoke to Kelly-Anne Jacobs through Whatsapp and she was really helpful and friendly.

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply13 Jul 2023, 12:35
Official
Good day, 

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards 
Ilhaam Joubert
Customer Care Team