1 reviews | Active since Sept 2018
Ridiculous!
Ref. No. APV13391
My 70 year old Mother started receiving threatening emails regarding her Autopage Vodacom account which was cancelled over two years ago and the final bill was paid by DIRECT DEBIT! Surely any so-called outstanding amounts would have been taken by said DIRECT DEBIT by Vodacom at the time? How could extra debt have accrued since my Mother no longer lives in the country and the cell number has not been used since? Also, sending an email with just a cellphone number on it just screams of “****”!!! No answer when you call and no response to possibly **** email address. No details on what “outstanding” amount is made up of. Very poor service!
Good day,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to your mother with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please email us at ***
Kind Regards,
Ghaironessa Mosaval
Customer Care Team
Good day,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to your mother with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please email us at ***
Kind Regards,
Ghaironessa Mosaval
Customer Care Team