Report Back/Unprofessional

I sent a review on the 30 June advising that one of their customer care ladies Colleen had advised me that my account will be closed/cancelled. Still not done but did receive feedback that this will be looked into on the 30th June. Still no response from this company. The debit order came off at the end on the month. Very unprofessional and dont keep to their word. Please advise a.s.a.p. This is rather urgent.