SM
Siphindile M
1 reviews | Active since Sept 2020
13 Sept 2020, 20:56
REMOVE ME FROM ITC, IT'S BEEN ALMOST A YEAR SINCE I SETTLED THE ACCOUNT!!!!!
The service is appalling, I settled my account in October 2019,they sent me a paid up letter in November but up until now they have not notified the credit bereau that the account was paid up, I have called numerous times I have sent emails but the matter remains unresolved, last week I was told to send a screenshot of my credit report and I did, when I followed up I was told I will receive an email, when I didn't receive the email after several days I called again and was still told about an email that I was expected to receive in 24 hours... I'm really frustrated at this point as I don't know what else to do.
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Replies (2)0
Replies (2)
Norman Bissett & Associates Group's replyOfficial
14 Sept 2020, 09:19Good day,
Our reference number: 3MR16304
Our reference number: 3MR16304
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Norman Bissett & Associates Group's reply14 Sept 2020, 09:19
Official
Good day,
Our reference number: 3MR16304
Our reference number: 3MR16304
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
SM
Siphindile M's updateReviewer Update
22 Sept 2020, 16:58Good day,
I would like to express my continuous disappointment with Norman Bissett, after the reviews I got a call from them, which I highly I appreciated and thought it will put an end to this issue but no I was wrong, I am still waiting for an email or call from as they promised to do so within 3 working days, I then called to confirm if they had received my email of the screenshot of my credit (which I have emailed twice) the consultant told me I have an outstanding fee and will have their manager call me but no...at this point I would like to know if there are other channels I can report this matter to, my life is being held back because of this... I had an account that I settled with NDC at the same time with Norman Bissett and that account was clossed in 30 days.
I would like to express my continuous disappointment with Norman Bissett, after the reviews I got a call from them, which I highly I appreciated and thought it will put an end to this issue but no I was wrong, I am still waiting for an email or call from as they promised to do so within 3 working days, I then called to confirm if they had received my email of the screenshot of my credit (which I have emailed twice) the consultant told me I have an outstanding fee and will have their manager call me but no...at this point I would like to know if there are other channels I can report this matter to, my life is being held back because of this... I had an account that I settled with NDC at the same time with Norman Bissett and that account was clossed in 30 days.
SM
Siphindile M's update22 Sept 2020, 16:58
Reviewer Update
Good day,
I would like to express my continuous disappointment with Norman Bissett, after the reviews I got a call from them, which I highly I appreciated and thought it will put an end to this issue but no I was wrong, I am still waiting for an email or call from as they promised to do so within 3 working days, I then called to confirm if they had received my email of the screenshot of my credit (which I have emailed twice) the consultant told me I have an outstanding fee and will have their manager call me but no...at this point I would like to know if there are other channels I can report this matter to, my life is being held back because of this... I had an account that I settled with NDC at the same time with Norman Bissett and that account was clossed in 30 days.
I would like to express my continuous disappointment with Norman Bissett, after the reviews I got a call from them, which I highly I appreciated and thought it will put an end to this issue but no I was wrong, I am still waiting for an email or call from as they promised to do so within 3 working days, I then called to confirm if they had received my email of the screenshot of my credit (which I have emailed twice) the consultant told me I have an outstanding fee and will have their manager call me but no...at this point I would like to know if there are other channels I can report this matter to, my life is being held back because of this... I had an account that I settled with NDC at the same time with Norman Bissett and that account was clossed in 30 days.