REFUSING TO GIVE PAID UP LETTER, ********!!!!

My Cell C account was handed over to Norman Bissett last year July... Since then Ive had multiple consultants call me regarding the account, each of them with different information.

The last consultant called me around October and told me that I qualify for a discount for my account to be settled, that the amount of R5200 would settle my account, told the consultant that I would make that payment straight after the call.

I then got an email from Chante Norton stating that if I make that payment immediately she would straight up load it on the system soon after I send her my proof of payment.... And I did just that, paid R5200 and sent proof.. 2 days later I get an email stating that I now have an outstanding amount of R962 on the very same account I was told R5200 would settled the account.

I have been making endless calls to norman bisset and none of the consultant have been able to tell me where the R900 is coming from, I called Chante too and shen then tells me that the amount was not captured as a settlement amount, asked why and she was still unable to give me an answer.

I KINDLY REQUEST THAT YOU PROVIDE ME WITH A PAID UP LETTER AS PROMISED IT IS NOT MY PROBLEM THAT YOUR CONSULTANTS FAILED TO DO THEIR JOB CORRECTLY IN CAPTURING CORRECTLY AND PROVIDING ME WITH CORRECT INFORMATION. I HAVE PAID THE AMOUNT MENTIONED BY YOUR CONSULTANTS FOR MY ACC TO BE SETTLED, NOW THAT I WANT MY PAID UP LETTER YOU GUYS ARE TAKING ME FOR A RIDE!!!!! PLEASE DO ME RIGHT MY FINANCIAL LIFE IS ON HOLD BECAUSE OF THIS ACC.