Refund

<p>I was paying off an account with Norman Bisset monthly. Several times I requested that I be sent a monhly statement to track my payment. This never happened.</p> <p>On 23 March 2017, I requested a settlement balance to pay off the account. I was told that my account had been paid up on 04 July 2016 and that I had overpaid the account with R 8 549.50.</p> <p>I followed Norman Bisset instructions to claim my overpaid money and put in a claim on 25 April 2017.</p> <p>On 02 May 2017, on my request, I received confirmation that my documents had been received and sent to the refund department in Cape Town.</p> <p>Up to today, after several reminder mails, I have not heard anything from Norman Bisset.</p> <p>The other issue is whether all the fees that are normally collected were charged to my account on the overpaid money.</p> <p>Norman Bisset didn't even have the decency to inform me that my account was paid up. If I had received a monthly statement, as requested, I would have been aware of this. What about interest on my money that they owe me, just like I must pay interest on money owed.</p> <p>When the consumer owes money and falls behind they are quick to send out summons' and demand letters, but when the consumer is owed money, this is what happens.</p> <p> </p> <p>I think it is a disgrace, and needs to be brought to the attaention of the powers that be.</p>