Promises promises - Empty promises

This person working for Norman Bissett Associates (The TEAM Leader), bugged the hell out of me to settle a long outstanding debt with Woolworths. I made a full settlement as requested in writing.<br> I was promised that I would receive a settlement letter and that my record will be updated with the credit bureau.<br> This letter was supposed to get sent to me 8 working days after my payment - which was made on the 27th of May 2015 and confirmed in writing by Celeste Hendriks on the 28th May 2015.<br> It is now 16th June 2015 and still no letter. Last correspondence from Celeste said it was mailed to the wrong person and she will rectify and send to me. <br> Very quick to demand but very reluctant to provide service after payment was received.<br> Celeste promised and apologized on the 10th of June and said it will be dealt with immediately <br> Totally unacceptable service!!!<br> After 5 e-mails - the last one being sent 07:00 this morning I have still not received ANY letter.<br> <br> When will I receive the proof that my account is settled in FULL ?