POOR/PATHETIC SERVICE

SOMEONE SOMEWHERE @NORMAN OFFICES IS TRYING TO RIP ME OFF, ON THE 21ST I RECEIVED MY STATEMENT SHOWING MY BALANCE AFTER I MADE PAYMENT STILL ON THE 21ST . I AGAIN RECEIVE STATEMENT ON THE 27TH SHOWING I HAVE NOT MADE PAYMENT AND IT GIVES A HIGHER AMOUNT THAN THE ONE I RECEIVED ON STATEMENT DATED THE 21ST. I KEEP ON GETTING EMAILS CLAIMING I HAVE NOT MADE PAYMENT AS THEY HAVE NOT RECEIVED PAYMENT BUT THE FUNNY PART ON BOTH STATEMENT SENT TO ME IT SHOWS I MADE PAYMENT ON THE 21ST OF APRIL. I GET CALLS EVERYDAY AND NO ONE CAN EXPLAIN IT TO ME, THEY ALWAYS SAY THEY WILL GET A SUPERVISOR TO CALL ME BUT THAT NEVER HAPPENS.