POOR,DISHONESTY,MISLEADING CUSTOMERS

I am not sure how many times must i query the installment on my account .I have been querying this for months while there is nothing happening with this matter .You company is a joke and ***** as well .I was send few emails and sms to opt for debit order and then the interest will be cancel .I have done that but you still charging the interest i also query that but because of the *********** consultant you have you always requesting the ID number without solving the query .I am not sure how many emails must i respond a day .I feel like i am now working you consultant know one came back to me with feedback .They all come with one request ID number what about solving my query .I also thought the matter of the instalment is been resolved but i was wrong because after checking my ITC profile under more than 6 comoany my intalment is still showing 76254.00 how can i pay such instalment while i am not even getting 20 % of the amount .Please sort this out .You respond here is not mattered to me because it seems like you just buying the face of the viewes because you not doing anything since September complaining about the same thing which i even paid and the money went awol and there is no one whos coming back to me .You bad service it so irritating i am not sure what kind of a big company like your can just be a comedy company