Poor service

This morning I received a call that was thanking me for making a payment right after I had received an SMS with a link to my statement. The problem started when the lady said a different balance that wasn't reflecting on my statement and it was a higher balance. I then told her that the balance only seems to get higher every time I make a payment she then said it's charges. I asked her to break down the charges to me and that's when she dropped the call. I called again and got someone else. I asked him to send me a statement that also reflects the amount that was initially sold to this company to date. He did but SHOCKINGLY to me ....I'm R296 away from finishing the amount that was initially sold to this company yet it still says R1009 ...mind you the agents I got on the different calls this morning gave me different balances from the R1009 I saw on the statement. Before each agent dropped me...all I asked was for them to EXPLAIN this balance to me....the issue ended up not being resolved and by the way this is very frustrating hence I'm writing this review here now. I tried to resolve the issue directly with the company today but with no luck