Please help to sort out this mess

Firstly it is not my account it is my mother's account. I am just acting on her behalf. She received an sms from nimble group in connection with her account that was handed over.

Firstly when autopage was transfered to glocell money was paid over to autopage because they did not even have the decency to let their customers know where the accounts should be paid after they closed down. Secondly we tried to make contact with them through their number that was listed on the website to speak to a consultant. They not even once picked up the phone. Thirdly i myself complained at hellopeter and stipulated that she was struggling to get the account paid. Till today no one has even made an effort to let her know what is happening with the account. They did not even have the decency to send statements on her account so that she knew what was happening or where to pay.

Now all of a sudden she gets an sms that she is handed over for collection.

I think that it is very unfair of them to hand her over after we tried numerous times to pay the account. They did not even bother for more than a year to trace her eventhough she had her cellphone number for years.

There is not even an account statement that is attached so that we can see how they got to the alleged outstanding amount. The phone was ****** in 2016 and we reported it to the saps but we could not even let them know cause no one even picked up the phone at glocell. I have sent an email to the adress provided at glocellquerries and they did not even respond to the email. It has been two months later and now she received a sms from another company for the collection.

This thing has to resolved amicably or they leave me no choice than to go and consult a lawyer or the ombudsman.