Pathetic Service, Don't Negotiate With These People

So i settled my wifes edgars account, she was in communication with Vernon Ashley Hughes, the "So Called" team manager that no one knows, he promised us a settlement letter in Jan 2018 already and to date nothing has been received. I spoke to a Shereen today and she said they are waiting for Edgars to approve, yet Vernon told us that the amount had been approved and we should pay at Edgars direct. Now it would seem no one can help, i have a suggestion for everyone, rather speak to the retailer, they can pull back the legal file and settle with you direct, these idiots make money on our settlements which they know sweet nothing about. I want the damn settlement letter!!!... Stop bull****t!ng people