1 reviews | Active since Aug 2017
Pathetic service
My Edgars account was paid up on the 1st March 2018. I contacted NBA on the 09 March, spoke to Shireen Noble who promised me my paid up letter will be sent within 7 - 21 business days. To date i have not received anything. I went into the Edgars store on Saturday, and checked my account only to find out that there is still an amount owing. I called NBA today, 19th June spoke to Letiwe Buthelezi, who couldn't tell me why i haven't received my letter nor could she give me any idea on when i can receive it. I then told her that i am not happy with that answer, put me through to her manager, who is not available. I have now left a message for the manager to contact me, Can this matter please be resolved, as i have paid up my account as promised.
Dear Ms S Alagoppen
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Rafieka Mohamed
Customer Care Team
Dear Ms S Alagoppen
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Rafieka Mohamed
Customer Care Team