pathetic customer services
The service you provide is absolutely shocking!!! I requested a settlement amount for my Standard Bank Account which was deducted from my account on the 28th of May...... Then on the 28th of June i'm informed that i still owe R31.88.... now on the 10 July i get yet another call to say that i now owe R60 odd .... how is this even possible when that account is supposed to be settled and closed!!!! You better be sending me a settlement paid up letter and CLOSE THE ACCOUNT!! If i receive any more phone calls for this account you will be blocked and if any more money is deducted from my account it will be reversed and the debit order cancelled!!! DO NOT CALL ME AGAIN AS I DON'T OWE YOU A CENT!!!! As for your customer services.... one is lucky to get through on the line if it isn't disconnected mid call!!!! PATHETIC!!!!!
Thank you for taking the time to discuss your frustrations and concerns with regards to your interaction with our organisation.
We can assure you that your concerns will be investigated.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call
• Reference / account number
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Jackie Julie
Customer Care Team
Thank you for taking the time to discuss your frustrations and concerns with regards to your interaction with our organisation.
We can assure you that your concerns will be investigated.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call
• Reference / account number
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Jackie Julie
Customer Care Team