Paid up letter request.

An agent by the name of Phumza contacted me on the 28th of May for a payment arrangement, I advised that I am currently not working and only have R1000 to settle the account, she agreed on the amount and mentioned that as soon as I make payment I will receive a paid up letter. I made the payment on 06/06/2020 and sent the proof of payment to the Watsapp number, however there was no response. The SMS that was sent on the 28th of May stated that the arrangement was for the 30/06/2020, which I did not have the money as yet. On 03/06/2020 I received the SMS again as a reminder which I thought it's still fine to make the payment, I received my money on 06/06/2020, so I made payment. I did not receive any paid up letter, instead I received another SMS for an arrangement for another R1000 for the following month.

On 29/07/2020 I sent a Watsapp to query this however I was not assisted, so I called and requested to speak to Phumza and I was advised the call cannot be transferred as they are working from home, however an investigation will be done. I called again after 48 hours and I was advised that the investigation takes up to 7 days and Nthabiseng (Phumza's manager) will call me back. On the 6th or 7th of August, Yonela's manager instead of Nthabiseng, called to advise that I made an arrangement on 03/06/2020 with Yonela to pay R1000 monthly, WhichI do not recall doing. I requested that he asks Nthabiseng to contact me as she is Phumza's manager and the arrangement was done with Phumza.

Nthabiseng only called today (11/08/2020), after 11 days and after sending a different manager to contact me, don't even recall her apologizing about that and hardly gave me time to talk on the phone as she kept explaining the same thing again and again, that I made payment on the 6th of June and not the 30th of May. I requested that she sends me the recording of the call where the agent stated that the payment is due on the 30th of May and she referred me to this email. I am even thinking of reversing the payment because Wow...

The above is an email I sent and I haven't received any assistance. I requested for the recording of the call between me *** and Phumza on the 28th of May and I was advised that the recordings are for legal purposes. No one is willing to assist.