paid up letter -ref ***5

if there was a minus 1 id give it to these people. i settled my FNB account with them however struggling to get a paid up letter instead they say I still owe them. i sent them my statement confirming the debits done. im so ****en annoyed all the consultants are ***********, i spoke to Jane who said sabelo would call me still nothing i use my airtime calling these people none stop still havnt heard anything from them, I URGENTLY NEED MY PAIDUP LETTER.