PAID-UP LETTER

Good day

I have an account of Finchoice that I am paying via Norman Bisset and Associates (NIMBLE). I have been paying this account a R100 for many years until I was told that I'm only paying interest not the actual debt, so I increased the instalment to R250...

December 2023 I was phoned and offered a discount to pay the account in 3 instalment and be done with it. The lady said after the payment of the 3rd month she will send me a paid-up letter. So, I started with the 3-month payment end of January 2024 meaning March will be the last month. So, Thursday the 4th of April 2024 I phoned to ask for the paid-up letter, the guy Marlene, (I'm not sure if I have his name correct) said he sees a note of 6 months agreement which is not true. I told him that is not correct he said he will have to listen to a recording of that first phone call and come back to me, he never did.

I am not fighting; all I need is my paid-up letter or the recording of the 6 months he is talking about. Which doesn't even make sense because I would be long done in 6 if it was the case. this is their second email ***

Regards Vumeka