TZ
Thandolwethu Z
1 reviews | Active since Jun 2020
22 Jan 2021, 19:32
Not Quite Convinced
I am feeling a bit uneasy about a certain situation with this company. In October I made a three-month settlement agreement which I have fulfilled until end of December. I have received my paid up letter but keep receiving texts reminding me of due payments. When I called them today they said they will fix it and could not even provide me with a call reference. The guy only gave me his name, date and time of the call, imagine.
My fear is that if they debit I won't be able to reverse the account. I need assurance that I am done with the account.
Helpful (0)
Replies (3)0
Replies (3)
Norman Bissett & Associates Group's replyOfficial
25 Jan 2021, 07:26Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Norman Bissett & Associates Group's reply25 Jan 2021, 07:26
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
TZ
Thandolwethu Z's updateReviewer Update
26 Jan 2021, 14:11This sounds like an automated response, you send the same thing to all complaints which gives me the indication that this matter will not be resolved.
TZ
Thandolwethu Z's update26 Jan 2021, 14:11
Reviewer Update
This sounds like an automated response, you send the same thing to all complaints which gives me the indication that this matter will not be resolved.
Norman Bissett & Associates Group's replyOfficial
26 Jan 2021, 14:44Good day
We have contacted you on the email address provided on the review.
should you require any additional assistance, please direct all for our attention to tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
We have contacted you on the email address provided on the review.
should you require any additional assistance, please direct all for our attention to tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Norman Bissett & Associates Group's reply26 Jan 2021, 14:44
Official
Good day
We have contacted you on the email address provided on the review.
should you require any additional assistance, please direct all for our attention to tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
We have contacted you on the email address provided on the review.
should you require any additional assistance, please direct all for our attention to tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team