Norman Bissett sucks

To whom it may concern, I have been trying for the last month to obtain a statement of account regarding my revolving account with Standard Bank. On the 22 November, I called 3 times and spoke to 3 different consultants just to request an updated statement of account. All of them promised to send it and nothing happened. I am currently on debt review and the majority of my accounts are going to be updated and closed in the next few months. I am closely monitoring all of them. When one is paid up, I need to use that money to close the others. This account according to my debt counsellors is almost R20 000. I want to see if it is indeed so and what I can do to pay it off faster, but I'm not getting any joy from Norman Bissett.