Norman Bissett & Associates Group

I had an Altec Netstar account that was handed overt to the Norman Bissett & Associates Group. In March of 2021, I received a call from a consultant, she was very nice and she offered me a discount if I pay the entire account before or on the last day of March 2021.

I made payment (discounted amount offered) on the last day of March 2021. I received a call days later regarding an outstanding account. I explained to the consultant that I was offered a discount and paid the entire amount.

In April, I received yet another call. The consultant explained that I shortpaid the discounted amount with R40.00 and that didn't make sense to me. I asked to listen to a recording of when I was offered the discount. I could not understand where I would have gotten the amount that I paid from.

In August, I received yet another call and the consultant gave the phone to her team leader, Kagiso. He was also very nice and said I should please email him whatever proof of payments I have. On the 6th of September, I sent Kagiso an email with all the payments I had made towards the account including the last payment that I made in March. To date, I have not heard from Kagiso or Norman Bissett & Associates Group regarding the recording of my conversation with their consultant in March. Instead, I get calls about when will I be paying the account.

I'm beyond frustrated with the group and demand feedback regarding the recording. I've also told the different consultants that I feel like the group tells people that they will get a discount then turn around and claim that they have short paid the settlement and this is their tactic for collecting money.

I refuse to take responsibility for additional costs that have been added to that account.

The group and its consultants need to stop calling me unless if they have what I need from them. Some consultants are nice and others are very rude and uncouth. I am tired of receiving calls and explaining the same story everytime I get a call!!

Yours Sincerely, Meisie