NORMAN BISSETT AND ASSOCIATES ARE ******! BE CAREFUL!

I had ADT in 2018, when I moved out of my house I contacted ADT to advise to please come and remove the alarm system they installed and to cancel my contract that was at its end of term as well. Then suddenly in November 2020 I start getting emails from Norman Bissett and Associates stating my account has been handed over and I still owe ADT over R 6000.00 so I start phoning them asking for a statement every time I phone I am promised to be sent a statement but never receive this, this carries on for months. In May 2021 I start getting a automated statement sent that is password protected which I cannot open and in the body of the email it now shows that I only owe ADT R 1927.16 again I start phoning them to get clarity as to what is going on after I am still waiting for a statement with a breakdown as to what this amount is I am still owning. Finally I get to speak to a Puseletso Phakoe who is able to send a detailed statement for the R 1927.16 as well as a letter confirming that this is the correct amount that I owe. I then put a payment arrangement in place and start payment towards this amount. These payments are made from June to October and then I start getting a email with a statement that I cannot open again and in the email body the amount of over R 6000 comes up again as being outstanding. I once again start emailing Puseletso and after almost a month I receive a reply that has a statement and the balance outstanding being R 1311.16. And so the emails go up and down until I demand to speak to a superior after which I am told you have been paying the incorrect account that was stated to be my account with statements as well as a letter ensuring it is my account I rep**** back to state that I will not accept this as to date almost 2 years later I have still not received a statement to reflect why I owe this amount over R 6000 and after various mails and calls were told that account was incorrect and a revised amount was provided which I started paying. THESE PEOPLE ARE ****** AND THEY SHOULD BE REPORTED FOR THEIR GROSS MISCONDUCT!