MV
Marizanne V

1 reviews | Active since Nov 2014

19 Jul 2022, 18:42

NORMAN BISSET / NIMBLE GROUP. PATHETIC

On Thursday night the 14th July 2022 I made a payment to settle my outstanding Edgar's account, as agreed with the consultant. Immediate EFT payment. Followed up on Friday 15th July to confirm payment received. To be told can take 2 days to reflect in account. Nonsense!! It was an immediate transfer. Consultant said will phone me back same day. Never did.!! Pathetic. This morning 19th July low and behold phone call stating outstanding balance. I saw red. ******s are *****ing my money. All I want is a paid up letter and a thank you for making this payment of R. 5200!!! Still nothing. Been trying since 16h00 to phone. Phone gets put down on my ears. I am flooding the Nimble group that is collecting the payments email with proof of payment. Send 13 x. NO RESPONSE. I will continue flooding their email. I need my paid up letter. I made payment as promised. Now they need to bring their side. PATHETIC SERVICE!!! I HOPE NOBODY FALLS INTO THE SAME TRAP!! If by tomorrow noon I have not received my letter, I will be lodging a complaint of ***** at my Bank.

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Replies (1)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply20 Jul 2022, 07:27
Official
Good day,

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards
Ilhaam Joubert

Customer Care Team