NORMAN BISSET DOUBLE DEBITS

I would like to express my discontent and displeasure toward Norman Bisset & Associate Group. I have numerous attempts to get through, and when I finally did, I spoke to a consultant which I explained my matter to. I called in to tell them in August, that I would like to pay off my Cell C account with them. When the debit date arrived, they did not debit the settlement amount, but instead they took the monthly premium. I let it go, and called them again and told them they should please debit the settlement amount. In September, they made a double debit. They took the settlement amount, and the monthly premium as well. I gave them a call, and they told me that they haven't received payment. I was told only the premium appears. I was advised to send an email with the proof of payment, which I did, but the email I was given was incorrect. Tried calling them again, but to no avail.

I called a day later, and the consultant told me to please go to my Bank, and do a reversal. I did that with my bank, but I was told they cannot do it as it doesn't allow them to add a stop payment, or reverse the funds.

I am livid at their services, and because I cannot seem to get back the debit order . This is not the first time this has happened, it has happened with my MTN account as well. What makes me more angry is the fact that after them debiting the SETTLEMENT amount last month, they still go ahead and debit this month too.

May I get help with regards to this. I would like to get back my settlement amount because I am left with only a month to pay it off anyway. I am furious

Thanks