No Refund/No answers

<p>I was contacted by them last year to say that my Edcon accout was handed over to then for the ammount of R958 more or less. So i told the lady that contacted me that i have setteld this account in 2012 alredy and she said that if i do not have the paid up letter from 2012 that i still need to pay. So i paid the amount outstanding and after looking the paid up letter i fond it. So i called them and spoke to Sereko that told me that i need to send the paid up letter, 3 months bank statements, id and a letter to say thay need to refund me to ********** and i did so on 2016/09/15 i called them on monday 2016/10/03 and spoke to ten different people befor i got to Ingred. She said that Edcon needs to do the refund and that she will let me know on wendnesday 2016/10/05 what is going on today 2016/10/06 i phoned to speak to her 6 times and every time she is busy or in a meeting or not taking calls. i had to phone them 6 times!! to find out what was going on and nothing. This is not appriciated if you do not pay them thay are on the phone and calling you to ask were there monny is but struggal to pay back monny.</p>