No Delivery of Settlement letter and no contact

I phoned ********** and was quoted a settlement amount of R330.53 for my Absa credit card account on Wednesday 23 May 2018.I spoke to Beverly and was promised a settlement letter however due to technical difficulties she could not send the letter immediately but promised it will be done during the course of the day .After several hours Beverley called back and said she was still getting no response from her system she told me that as soon as she is up and running I will get my letter.I did inform her to send the letter urgently as I wanted to make payment Friday the 25th ,till this day no phone call back from Beverly and no settlement letter was delivered either. On the 24th I phoned back and spoke to Zemissa and Nothanda I was told Absa was no longer giving discount quotes as systems were being converted .I then requested to speak to the team leader as I was already quoted a settlement before the systems were changed over .Majdah the team leader told me she will speak to Absa and return my call to this day 29 May 2018 I have not heard from her .left a message with Veronica on 28 May to mail Majdah cause I was told she was in meeting just an empty promise:-(