nH
nicole H
1 reviews | Active since Mar 2019
13 Mar 2019, 15:09
Never answers telephones
getting through to this company is a nightmare , i have been on the phone all day and agents would only drop the phone on you once you finally think you will be assisted .
Helpful (0)
Replies (3)0
Replies (3)
Norman Bissett & Associates Group's replyOfficial
14 Mar 2019, 09:51Good day nicole hope
To whom it may concern.
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
Norman Bissett & Associates Group's reply14 Mar 2019, 09:51
Official
Good day nicole hope
To whom it may concern.
Thank you for raising your concerns with us regarding the calls you are receiving.
We have been unable to locate the specific matter you are receiving calls for. Please provide us with one of the following in order to assist you accordingly.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
• Reference number for the account
You may contact us via email at ***
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
nH
nicole H's updateReviewer Update
14 Mar 2019, 11:38Hi
I have been calling on ********** , i actually called 3 times this morning again , first time , yet again , got through to a guy he said hello than dropped the phone , called second and third time and held on for periods of 10 minutes , this is ridiculous .
My Id no is : ********** 086 , i need a letter for consolidation of my account with discounted rates if i pay it in full today .
Please i need a response URGENTLY !!!!!!
nH
nicole H's update14 Mar 2019, 11:38
Reviewer Update
Hi
I have been calling on ********** , i actually called 3 times this morning again , first time , yet again , got through to a guy he said hello than dropped the phone , called second and third time and held on for periods of 10 minutes , this is ridiculous .
My Id no is : ********** 086 , i need a letter for consolidation of my account with discounted rates if i pay it in full today .
Please i need a response URGENTLY !!!!!!
Norman Bissett & Associates Group's replyOfficial
14 Mar 2019, 12:38 Good day nicole hope
The account has been escalated to the relevant department.
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
The account has been escalated to the relevant department.
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
Norman Bissett & Associates Group's reply14 Mar 2019, 12:38
Official
Good day nicole hope
The account has been escalated to the relevant department.
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team
The account has been escalated to the relevant department.
Should you require any additional assistance with anything else, please direct all for our attention.
Regards,
Rafieka Mohamed
Customer Care Team