dC
david C

1 reviews | Active since Jun 2013

12 Dec 2017, 14:12

NBA keeps calling me about someone else's debt

Today at 13h02 I get a call from a private number. At 13h03 I get a call from ********** 604. Consultant asks to speak to Maria Mnisi. I have had my number for 6 years now. I ask her where she is calling from and she says NBA. I confirm "are you calling from NBA?" because I am surprised since NBA confirmed that they removed my number from their system. The consultant then puts the phone down on me. This is not the first time and I have complained about this before. Please remove my number from your system.

0
Replies (3)
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply13 Dec 2017, 11:37
Official

Thank you for raising your and concerns with us.

The matter has been escalated to the relevant department and will be resolved.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,

Customer Care Team

dC
david C's update24 Jan 2018, 08:38
Reviewer Update
Just had another call so you did not fix this issue last year.
Norman Bissett & Associates Group
Norman Bissett & Associates Group's reply24 Jan 2018, 14:40
Official

Dear Mr Clingham,

We have instructed our telephony supplier to investigate the calls being received.

The matter should be resolved within 24 hours.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,

Customer Care Team